Certificate in ICT Technician

Why this certificate advances your career

Self-taught IT skills rarely come with national credentials employers trust. You gain structured training in hardware troubleshooting, operating systems, networking basics, and professional service delivery.

ICT technicians are hired across sectors; certification opens doors to junior roles with clear progression to networking, systems admin, or diploma specialisation.

Progress to the related JITC diploma programme with credit recognition where applicable.

Who should enrol

• Students targeting IT support and helpdesk careers
• Office workers upgrading digital competence
• Entrepreneurs offering computer services
• Diploma in ICT aspirants

Learning outcomes

• Install, configure and maintain computer systems
• Troubleshoot hardware and software faults
• Set up basic networks and user accounts
• Apply workplace IT security and backup practices
• Meet CDACC technician competencies

Programme coverage

1. 1 Computer fundamentals and operating systems
2. 2 Office productivity and digital literacy
3. 3 Computer assembly, maintenance and repair
4. 4 Introduction to networking and internet services
5. 5 Database and file management basics
6. 6 IT service desk practice and customer support
7. 7 Assessment projects and CDACC exams

Frequently asked questions